Shipping policy

Shipping Policy

Effective Date: August 12, 2024

Afris Wish Ltd ("we," "our," or "us") is committed to providing a seamless shopping experience. This Shipping Policy explains our shipping practices, including processing times, shipping methods, and delivery expectations. By placing an order on www.afriswish.com (the "Site"), you agree to the terms outlined below.

1. Processing Time

  • Order Processing: Once your order is placed, it will be processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
  • Order Confirmation: You will receive an order confirmation email once your order is successfully placed. A shipping confirmation email with tracking information will be sent once your order has been shipped.

2. Shipping Methods and Delivery Times

  • Domestic Shipping (United Kingdom):

    • Standard Shipping: Delivery within 3-5 business days.
    • Express Shipping: Delivery within 1-2 business days.

  • International Shipping:

    • Europe: Delivery within 5-7 business days.
    • Rest of World: Delivery within 7-14 business days.

Please note that delivery times may vary based on your location and customs processing times.

3. Shipping Costs

  • Domestic Shipping: Shipping costs are calculated based on the weight and dimensions of your order and will be displayed at checkout.
  • International Shipping: Shipping costs will be calculated based on your shipping address and the weight of your order. Shipping fees will be displayed at checkout.

Free shipping promotions may apply; details will be provided on our Site.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order status using the tracking link provided in the email or by visiting the courier’s website.

5. Shipping Issues

  • Delayed Shipments: While we strive to meet our estimated delivery times, delays may occur due to unforeseen circumstances or high demand. If you experience a delay, please contact us for assistance.
  • Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us within 7 days of receiving the shipping confirmation email. We will work with the courier to resolve the issue and ensure a satisfactory outcome.

6. Address Accuracy

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete addresses provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible to make corrections.

7. Customs and Duties

For international orders, customs duties and taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the shipping costs. We recommend checking with your local customs office for information on applicable fees.

8. Shipping Restrictions

We currently ship to the countries listed on our Site. If your country is not listed, please contact us to inquire about shipping options.

9. Returns and Exchanges

For information on returns and exchanges, please refer to our Returns Policy.

10. Contact Us

If you have any questions or concerns about our shipping policy or need assistance with your order, please contact us at:

Afris Wish Ltd
Email: afriswish@gmail.com
Address: 5 The Knoll B32  3HZ